For ages 21+ only

ngpimc's Responsible Gaming Policy

ngpimc believes that online gaming should be safe, within limits and purely for entertainment — your wellbeing and peace of mind are always our first priority.

Gaming — Entertainment, not income

At ngpimc we believe that online casino and betting is a form of entertainment — it should never be treated as a regular source of income. Every player has their own financial limits, time limits and mental state. Respecting those limits is the core foundation of responsible gaming.

Before using our platform, every member should know that there is always a risk of losing money when gambling. For anyone playing under financial pressure, emotional distress or a sense of compulsion — we are ready to help.

ngpimc's responsible gaming section provides you with accurate information, practical tools and the support you need so you can always stay in control.

Important Reminder

Gaming is a recreational activity. There is a real possibility of losing all the money you deposit. Never bet with money you cannot afford to lose. Do not play with money set aside for family needs, food, debt repayment or other essential expenses.

Our Protection Tools

21+ Age Verification

The minimum age to open an account and play any game at ngpimc is 21. We follow a strict verification process to prevent access by minors.

Deposit Limit Setting

You can set your own daily, weekly or monthly deposit limits. Once a limit is set it takes effect immediately, and increasing it is subject to a specified waiting period.

Time-Out Feature

Want to take a temporary break? Use the time-out feature to suspend your account for anywhere from 24 hours to 30 days. Your account cannot be reactivated before the break period ends.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, activate self-exclusion. Your account can be completely closed for 6 months or more.

Gaming History Review

View your complete betting and gaming history at any time. Review your spending patterns to make informed decisions — this is an important step toward building healthy gaming habits.

24/7 Support

Our support team is always ready to help with any issue. Reach us via live chat in Bengali or by email — advice on gaming problems is handled with complete confidentiality.

21+ Age Limit — Why does it matter?

Protecting minors from gaming is one of ngpimc's highest responsibilities. Our platform is strictly prohibited for anyone under the age of 21.

If there are children or teenagers in your home, make sure they cannot access your account. Keep your login details private and use a password lock on your device.

  • Age verification is mandatory at registration
  • Withdrawals will not be processed without identity verification
  • Suspicious activity will be investigated
  • Accounts belonging to minors will be closed immediately
  • Child protection is our unwavering policy

Warning for Parents

If your child or a minor family member uses your device, install parental control software and always log out of your account. Awareness is the best protection.

Age Verification Documents

National ID (NID), passport or birth registration certificate are accepted. Withdrawals may be held until verification is complete.

Recognise the Signs of Problem Gaming

Check yourself against the points below. If more than one applies to your life, it is time to seek help.

Psychological and Behavioural Signs

  • You are gradually spending more time and money on gaming
  • You are playing again to recover money you have lost
  • You feel restless or uncomfortable when you are not gaming
  • You are being dishonest with family or friends about your gaming
  • You have tried to stop gaming but have not been able to

Financial and Social Signs

  • You are betting with money meant for essential expenses
  • You are taking out loans or borrowing money to fund gaming
  • Your focus on work or family is declining
  • Gaming is causing problems in your relationships
  • You are skipping bill or debt payments in order to keep gaming

Remember: If you notice these signs, it is not a sign of weakness — this is a common problem that can be resolved. Contact us through ngpimc's live chat support or email.

How to Activate Protection Tools

01

Log In

Log in to your ngpimc account and go to the "Account Settings" menu.

02

"Responsible Gaming" Section

Find the "Responsible Gaming" section in Settings — all protection tools are available there in one place.

03

Set Your Limits

Set deposit limits, session time or betting limits — changes take effect immediately.

04

Get Support

If you have any issues, contact us via 24/7 live chat or email — we are always here for you.

Need Help? We Are Here

ngpimc Support Team

Our Bengali-speaking support team is available 7 days a week, 24 hours a day. Feel free to reach out about any gaming-related concern, limit setting or account blocking.

Live Chat
24/7 support in Bengali — click the chat button on the website

All your communications are completely confidential and protected by SSL encryption.

Responsible Gaming FAQ

After logging into your account, go to "Account Settings" and select the "Responsible Gaming" section. There you will find options to set daily, weekly or monthly deposit limits. Once a limit is set, it takes effect immediately. Decreasing a limit applies right away, but increasing it is subject to a specified waiting period.

Once self-exclusion is activated, your account will be completely closed for the chosen period. During this time, no deposits, betting or gameplay will be possible. Your account cannot be reopened before the self-exclusion period ends. This is a strong protection tool that takes effect immediately.

A time-out is a temporary break — from 24 hours up to 30 days — after which your account can be reactivated automatically. Self-exclusion is a longer-term measure — typically 6 months or more — where you need to manually reactivate your account after the period ends. Self-exclusion is more effective for serious problems.

Start by talking to them openly — with empathy, without judgment. Let them know about ngpimc's responsible gaming tools and encourage them to use the self-exclusion option. You can also contact our support team with information about the relevant account and we will take action.

At ngpimc the minimum deposit is ৳200 (across all payment methods) and the minimum withdrawal is ৳800. These limits help you manage your budget. Use the deposit limit setting for financial protection.

Gaming becomes a problem when it starts to negatively affect your daily life, work, family relationships or financial stability. Playing repeatedly to chase losses, being unable to stop, or hiding your gaming from others — these are clear warning signs. If this is your situation, do not delay in seeking help.

Enjoy Safely
the Gaming World of ngpimc

Play responsibly — stay within your limits and get the most enjoyment. Check the FAQ to learn more or explore our games today.

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