ngpimc Privacy Policy — Your Information Is Fully Secure

1. Introduction and Purpose of This Policy

ngpimc is a safe and reliable online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. The purpose of this privacy policy is to clearly inform you how your personal information is collected, for what purposes it is used, how long it is retained, and under what circumstances it may be shared with third parties.

By using our platform, registering, or receiving our services, you are consenting to the processing of your information under this policy. If you do not agree with any part of this policy, please refrain from using our services and contact us at [email protected].

This policy may change from time to time. If any significant changes are made, we will notify you through the platform or by your registered email. If you continue using the platform after any changes, you will be considered to have consented to the updated policy.

2. What Information We Collect

During registration and use of ngpimc's services, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and active contact details
• Payment information including bKash, Nagad, Rocket, or Upay numbers
• National ID card or passport details (if required for identity verification)
• Any additional information you voluntarily provide

2.2 Automatically Collected Information

• IP address, browser type and version
• Device information (operating system, screen resolution)
• Date, time, and session duration of platform access
• Information about pages visited and links clicked
• Information collected through cookies and similar tracking technologies

2.3 Transaction and Gaming Information

• Deposit and withdrawal history and amounts
• Details of betting and gaming activity
• Records of bonus and promotion usage
• Support requests sent via live chat or email

3. Purposes for Using Your Information

We use your information for the following legitimate purposes:

• Account Management: To handle registration, login, account verification, and security.
• Payment Processing: To complete deposit and withdrawal transactions and to prevent fraud.
• Service Improvement: To improve the platform experience and develop new features.
• Customer Support: To resolve your issues through 24/7 live chat and email.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.
• Legal Obligations: To comply with applicable laws and regulations and to prevent unlawful activity.
• Communications: To keep you informed about important updates, promotional offers, and policy changes.

Your information will never be used beyond the purposes stated above. We do not sell your information for marketing purposes without your consent.

4. Data Retention and Security

Protecting your personal information is our highest priority. We apply industry-standard technical and organisational measures:

4.1 Technical Security

• All data transmissions are secured through SSL (Secure Socket Layer) encryption
• Stored data is protected with AES-256 encryption technology
• Network protection through firewalls and anti-intrusion systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication system

4.2 Data Retention Period

Information may be retained for a specified period while your account is active and, after account closure, as required by legal obligations. Transaction records are generally retained for up to five years. Once the need has passed, data is securely deleted.

4.3 Employee Access Policy

Only authorised staff who need that information to carry out their duties may access your personal data. All staff have signed confidentiality agreements and regularly receive data protection training.

5. Sharing Information with Third Parties

ngpimc never sells your personal information. However, information may be shared on a limited basis in the following circumstances:

• Payment Providers: Only the information necessary to complete bKash, Nagad, Rocket, and Upay transactions.
• Technology Partners: Companies providing technical services for platform operation.
• Law Enforcement: In response to a court order or legal obligation.
• Fraud Prevention: To prevent fraud, money laundering, or other unlawful activity.

When sharing information with third parties, we ensure they follow the same standard of privacy and security policy and that the information is used only for the specified purpose.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the ngpimc platform and to maintain service quality.

6.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform — login sessions, security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse platform usage patterns and support improvements.

6.2 Cookie Controls

You can reject cookies by changing your browser settings. However, this may limit some functionality of the platform. Disabling essential cookies may mean you are unable to log in correctly or use the service.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you can request deletion of your information.
• Right to Restrict Processing: In certain circumstances, you can limit how your information is processed.
• Right to Object: You can object to your information being used for specific purposes.
• Withdraw Marketing Communications: You can unsubscribe from promotional emails at any time.

To exercise these rights, email [email protected]. We will respond to your request within 30 working days. However, due to legal obligations, deletion of some information may not be possible.

8. Protection of Minors' Information

ngpimc strictly prohibits registration by persons under the age of 21. We actively take steps to verify age and do not collect or retain any information from minors.

If it comes to our attention that a minor has registered by providing false information about their age, that account will be closed immediately and all associated information will be securely deleted.

Our commitment to protecting minors is described in detail in our Responsible Gaming policy.

9. Response to a Data Breach

In the event of a data security breach, we will take the following steps:

• Immediate preventive measures upon detection of the incident
• Immediate investigation to determine the nature and scope of the breach
• Notification to affected users by email within an appropriate timeframe
• Guidance on steps to minimise harm resulting from the breach
• System improvements to prevent such incidents in the future

If you believe the security of your information has been compromised, contact [email protected] immediately.

10. International Data Transfers

Our servers and data processing infrastructure may be located in various countries. Even if your information is transferred to another country, all terms of this privacy policy will continue to apply.

We ensure that adequate security measures are in place for data transfers and that the receiving party is capable of providing the same standard of privacy protection.

11. Policy Changes and Updates

We reserve the right to review and update this privacy policy from time to time. If significant changes are made to the policy:

• A notice will be displayed when you access the platform
• You will be informed of the changes at your registered email address
• The date of the most recent update will be noted on this page

If you continue using the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly.